Frequently Asked Questions
Everything you need to know about your beauty experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return label.
Are your products cruelty-free?
Yes, at Godiva's Secret, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service line.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.